Company Name: SANALIDE GLOBAL (OPC) PRIVATE LIMITED
Website: https://sanalideglobal.store/
Contact: sanalidepvt.ltd@gmail.com | +91 9740651680
Address: Naveen Complex, Shop No. 17, Rajarajeshwari Nagar Main Road, Haligevaderahalli, Bengaluru – 560098

1. Our Commitment

At Sanalide Global, we value your trust and aim to provide you with the highest quality grocery and cosmetic products. In the rare event that you’re not satisfied with your purchase, we offer a fair and transparent return and refund policy, subject to the terms outlined below.

2. Return Eligibility

A. Grocery Items

Returns for grocery products are accepted only in the following conditions:

  • Items are received damaged, expired, or incorrect.

  • The issue must be reported within 24 hours of delivery.

  • Products must be unopened, unused, and in original packaging.

B. Cosmetic Products

Returns for cosmetic items are accepted if:

  • The product was delivered damaged, with a broken seal, or if the wrong item was delivered.

  • You must report the issue within 48 hours of delivery.

  • Items must be unused, with seals intact, and in original condition.

3. Non-Returnable Products

The following items are non-returnable:

  • Products that have been opened, used, or tampered with.

  • Items returned without original packaging or invoice.

  • Perishable groceries after 24 hours of delivery.

  • Items purchased during promotional sales or offers.

4. How to Request a Return

If you believe your product qualifies for a return, please follow these steps:

  1. Contact us via email at sanalidepvt.ltd@gmail.com or call +91 9740651680 within the allowed time period.

  2. Provide your Order ID, images of the damaged or incorrect product, and a brief explanation of the issue.

  3. Once your request is verified and approved, we will guide you through the return process, including pick-up or self-shipping (as applicable).

  4. Returns must be shipped back within 3 working days after approval, in unused and original condition.

5. Refund Policy

  • Once the returned item is received and inspected, we will notify you about the approval or rejection of your refund.

  • If approved, the refund will be credited to your original payment method within 4–5 business working days.

  • If the return is due to our error (e.g., wrong or damaged product), the shipping charges will also be refunded.

  • Refunds are not applicable on COD (Cash on Delivery) payments. For such orders, we may offer store credit or exchange, depending on the case.

6. Cancellation Policy

  • Orders can be cancelled within 1 hour of placing them, provided they haven’t been processed or shipped.

  • To cancel, contact us immediately at +91 9740651680.

  • Once the order has been dispatched, it cannot be cancelled. However, if eligible, you may request a return post-delivery.

7. Important Notes

  • Refunds will only be initiated after quality inspection of returned goods.

  • Returned items must be securely packed to prevent transit damage.

  • We reserve the right to deny returns if the item does not meet our return criteria.

8. Need Help?

If you have any questions regarding our Refund & Return Policy, feel free to contact us:

📞 Phone: +91 9740651680
📧 Email: sanalidepvt.ltd@gmail.com
📍 Address: Naveen Complex Shop No 17, Rajarajeshwari Nagar Main Road, Haligevaderahalli, Bengaluru – 560098